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Groups & Events Executive

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an ambitious and dedicated Cluster Events & Groups Executive to join the fantastic team in the Central London Cluster Marriott Hotels: London Marriott Hotel County Hall, London Marriott Hotel Marble Arch, London Marriott Hotel Kensington, London Marriott Hotel Regents Park, London Marriott Hotel Maida Vale. If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you.

Job Responsibility:

  • Process all reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Determine appropriate room type and verify availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems
  • Revise room blocks to maintain required number of available rooms
  • Keep organized files of all groups
  • Set-up proper billing accounts according to Accounting policies

Requirements:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs
  • Determine appropriate room type and verify availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems
  • Revise room blocks to maintain required number of available rooms
  • Keep organized files of all groups
  • Set-up proper billing accounts according to Accounting policies
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Nice to have:

  • Passionate events & groups professional
  • Looking to develop within an amazing brand
  • Ambitious and dedicated
What we offer:
  • A unique opportunity to be part of an award winning international brand
  • National and internal promotion opportunities
  • World class training and development programmes tailored to enhancing your skills
  • Work alongside some amazing talent- award winning, experienced hospitality professionals
  • Discounted room nights, meals, and spa access
  • Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
  • Access to major high street discounts

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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