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Groups Coordinator

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Marriott Bonvoy

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Location:
United States , Gaithersburg

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Contract Type:
Employment contract

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Salary:

20.32 - 21.85 USD / Hour

Job Description:

The Groups Coordinator is responsible for processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, and ensuring accurate billing. The role involves following company policies, maintaining professionalism, and supporting team goals.

Job Responsibility:

  • Process all reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists
  • Revise room blocks
  • Set-up proper billing accounts

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Health care benefits
  • Earned paid time off and/or sick leave
  • Life insurance
  • Disability coverage
  • Other life and work wellness benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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