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The Groups Coordinator is responsible for processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, and ensuring accurate billing. The role involves following company policies, maintaining professionalism, and supporting team goals.
Job Responsibility:
Process all reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to challenges for accommodating rooming requests