Groups Coordinator, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Gaithersburg

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

20.32 - 21.85 USD / Hour

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Job Description:

The Groups Coordinator is responsible for processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, and ensuring accurate billing. The role involves following company policies, maintaining professionalism, and supporting team goals.

Job Responsibility:

Process all reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to challenges for accommodating rooming requests
Oversee accuracy of room blocks and reservations
Input group rooming lists
Revise room blocks
Set-up proper billing accounts

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

What we offer:

Health care benefits
Earned paid time off and/or sick leave
Life insurance
Disability coverage
Other life and work wellness benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Groups Coordinator