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Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.
Job Responsibility:
Manage assigned group and event bookings from contract handover to completion
Coordinate all logistical details including rooming lists, billing instructions, event requirements, and VIP arrangements
Ensure accurate and timely communication of group details to all operational departments
Conduct internal group resume meetings and follow-ups as required
Serve as the main point of contact for group organizers, event planners and guests
Ensure all client expectations are clearly understood and delivered
Proactively handle changes, special requests, and last-minute adjustments
Resolve guest concerns professionally, ensuring a luxury service experience
Accurately manage group and event data in all hotel systems (e.g. Opera, Golden Sales & Catering, Birchstreet)
Maintain up-to-date group files, contracts, and event documentation
Monitor room blocks
Prepare and distribute group resumes, function sheets, and billing summaries
Ensure correct rate loading, billing instructions, and postings follow-up
Support the control of extra hours and operational efficiency during peak periods
Assist in reporting as required
Work closely with Sales, Front Office, Housekeeping, Finance, Culinary, and F&B teams
Support smooth operational execution during peak seasons and high-volume periods
Uphold Four Seasons service culture, brand, standards, and policies
Ensure confidentiality of guest and business information
Comply with all health, safety, and operational procedures
Requirements:
Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience
One to two years of employment in a related position with a similar organization
Ability to read and speak and write English
Organizational and planning skills
Outgoing personality
Creativity and interest for social media are a plus
Previous experience in luxury hospitality groups and events (Supervisor or Executive level preferred)
Strong knowledge of hotel systems and group/event management tools
Excellent organizational and time-management skills
Strong communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and problem-solving skills
Fluent in English
additional languages are an advantage
Nice to have:
Creativity and interest for social media are a plus