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SpryPoint is at an inflection point. We're the technology leader in our market—the only modern, cloud-native solution—and we're growing rapidly. With that growth comes opportunity and complexity: our Product Management team is in high demand across the organization, and we need to build the infrastructure, processes, and planning capabilities that enable the team to scale while providing the business with visibility and tools for informed decision-making. The Group Product Manager for Customer Information Systems will lead the scaling and maturation of our SpryCIS product management organization. This role manages three specialized teams totaling 11+ product professionals supporting SpryPoint's flagship SpryCIS product across multiple agile development teams. You'll lead a capable team that needs operational systems, planning frameworks, and scalable processes to meet the demands of our continued growth. This is a builder role. You'll design and implement the operating systems, frameworks, and rituals that enable a high-performing product organization.
Job Responsibility:
Lead and develop 3 Team Leads and 11+ Product Owners through regular 1:1s, coaching, and performance management
Recruit and onboard 2 additional Team Leads and 7+ Product Owners over the next 12 months
Manage capacity allocation and prioritization across contractual commitments and strategic initiatives
Ensure realistic forecasting and consistent delivery against client timelines and business commitments
Build strategic relationships with Sales, Client Solutions, and Engineering to align on priorities and manage expectations
Monitor team velocity, identify bottlenecks, and proactively address over-allocation risks
Collaborate with product leadership to design and implement scalable capacity planning systems and frameworks
Establish processes that provide visibility into workload, constraints, and team performance for stakeholders
Lead process improvement initiatives that enhance team effectiveness and predictability
Implement tools and metrics that enable data-driven decision-making and resource allocation
Drive change management to adopt new ways of working across the organization
Develop deep knowledge of SpryCIS capabilities, architecture, and roadmap
Jump in to support Product Owners on complex solution design or high-stakes client engagements
Provide hands-on assistance with strategic epics and RFP responses for large deals
Mentor Product Owners through pairing on challenging product problems
Translate strategic decisions into executable product plans and communicate ROI to create organizational alignment
Requirements:
5+ years in product management with deep hands-on product work and increasing leadership responsibility
3+ years managing Product Managers or Product Owners, including experience managing managers
Proven track record scaling product teams in high-growth B2B SaaS or enterprise software (30%+ annual growth)
Experience building product management processes and operating systems that support teams and stakeholders
Strong capacity planning and resource management skills with systems implementation experience
Enterprise B2B experience where sales cycles and client requirements shape the roadmap
Product expertise with ability to jump into complex solution design and strategic product decisions
Systems thinking, operational rigor, and change management capabilities
Excellent coaching, stakeholder management, and communication skills
Nice to have:
Experience in the utilities industry or highly regulated B2B sectors - Understanding utility operations and industry dynamics
Demonstrated knowledge of product management processes at scale - Experience with frameworks and methodologies for large product organizations
Familiarity with Atlassian tools (Jira, Confluence, Tempo) and capacity planning software
Experience managing product teams supporting multiple agile development teams
Understanding of balancing platform development with client-specific needs in B2B contexts
What we offer:
Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Generous PTO, Summer Friday half-days, and unlimited sick days
RRSP (Canada) and 401k (US) matching programs
$2,500 annual development fund, tuition assistance, and Book Bounty program
Annual company events and team offsites that bring us together