Group Operations & Technology Support Job at Perspective Financial Group Ltd

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

Practice Group Operations Specialist

The Practice Group Operations Specialist will provide operational support for th...

Location

United States , Miami; Dallas; Houston; Tampa; Chicago; Mexico City

Salary:

100000.00 - 112000.00 USD / Year

Baker McKenzie Italy

Expiration Date

Until further notice

Requirements

A relevant undergraduate degree is required
Some experience in a bilingual professional services environment, ideally in a law firm, consulting or accounting firm
Proficient in using Microsoft Office applications, including PowerPoint and Excel
Excellent oral and written communication skills in Spanish and English
Effective communication at all organizational levels
Strong business sense and good judgment in problem-solving
Able to manage multiple projects with continual attention to detail (including accuracy with numbers)
Able to work effectively in informal teams and collaborate across practices and across functions in a global organization
Able to think critically and strategically to provide analysis and recommended solutions
Able to learn and leverage new technology

Job Responsibility

Work closely with the attorneys and professionals
collaborate with the Firm’s business professionals, including: Talent Management, Business Development, Knowledge Management, Finance/Accounting, Recruiting, LPM, IDE, Pro Bono, and CLE
Track and maintain Practice Group budgets and expenses
Maintain Practice Group membership list, track new hires, departures, leaves of absence/vacations, etc., to provide awareness among the broader Practice Group
Establish a consistent framework for Practice Group meetings and communications, support Firm processes and follow-up on initiatives/action items, administrative tasks, etc.
Oversee the administrative details relating to practice group meetings and special events (scheduling, logistical planning, distributing invites)
Support the Operations Manager in managing and enhancing staffing resources, including the Associate Availability Dashboard, Practice Group directory, and other resources to assist PGLs in staffing decisions
Provide a weekly summary of associate productivity and availability for the week ahead
Support the development and management of utilization and capacity management reporting and processes
Run ad hoc reporting requests and liaise with the finance team to answer management queries

What we offer

Bonus eligible
medical
dental
vision
401(k)

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Operations Agent Groups & Cruises

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Malta , Pieta

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in Malta
Speak English and Maltese
Valid driver's license and access to a personal vehicle
Ability to work as part of a team
People skills
Self-confidence to communicate with team, other departments, suppliers, and customers
Genuinely helpful, flexible regarding working hours, and professional personality
Ability to remain calm under pressure and offer empathy
Willingness to learn the requirements of the position, the technology needed, and about products and services
Excellent communication skills in English and Maltese

Job Responsibility

Communicate booking updates with excursion suppliers and destination teams
Organize groups and their confirmed programs
Check hotel reservations
Coordinate necessary suppliers for groups (guides, transportation, restaurants, entrances)
Contact customers before, during, and after the trip to manage changes, cancellations, new requests, prepayments, solve problems, and handle complaints
Provide support for cruise preparation activities at the port
Prepare vouchers and documentation needed for the tour
Brief tour leaders/guides prior to starting the tour
Track bookings received through online channels/platforms
Create bookings in the system including all required services and their corresponding costs

What we offer

Competitive salary package
40 working hours/week (from Monday till Saturday)
2 days off per week
Payment for all training days completed
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment
Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams
Experience in leading global and regional teams across multiple time zones
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity
Strong analytical skills

Job Responsibility

Operational Service supporting the Agency Securities Lending Business
Support driving strategy across operational process
Partnering with Technology to ensure client experience meets highest standard
Contribution to cost and productivity targets
Driving standardized global service to support organic growth and New Business
Ensuring diverse and high calibre resource pool
Ensure continuity across regional construct
Provide senior escalation for aspects of Agency Securities Lending Operation
Represent Agency Securities Lending Operation at internal/external forums
Support Product/Business at Client meetings

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Group Fitness Instructor + Front Desk Support

Your mission is to lead group fitness sessions across various locations within t...

Location

United States , Chicago

Salary:

23.00 USD / Hour

lulafit

Expiration Date

Until further notice

Requirements

1+ years experience in a fitness center environment teaching group fitness classes in formats such as Bootcamp, HIIT, core, etc
valid Group Fitness certification from a nationally recognized organization
up-to-date CPR and AED certification
technologically savvy and can assist members with class and training sign-ups through native technology as needed

Job Responsibility

Plan and lead group fitness classes throughout various locations in downtown Chicago
Have at least two regularly scheduled weekly classes, and be available to be on-call for additional classes as needed
Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience
Ensure a wonderful experience for clients by anticipating their needs and bringing special touches to every session
Prioritize client satisfaction by actively engaging with the client to understand their needs and preferences
Implement innovative strategies and programs to enhance their experience
Support the Operations Team with projects to increase client engagement and member experience

New

AI Operations Tech Leader

We are looking for an experienced Al Ops Tech Leader — Operations Support to lea...

Location

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

10+ years in data engineering, Al/ML engineering, or operations support technology roles
4—6+ years in technical leadership positions within operations support / IT operations / service operations environments
Proven track record delivering production Al/ML/data solutions that measurably improved operations support KPIs
Strong hands-on expertise with modern data/AI stacks (Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLM frameworks) and integration into operations support ecosystems
Deep practical experience with AIOps patterns in live operations support settings: event correlation, anomaly detection, automated actions, predictive analytics, GenAI for ops
Experience leading development or significant enhancement of AIOps/internal tooling platforms specifically for operations support teams
Ability to stay deeply technical while leading people and strategy in a high-velocity operations support context
Excellent communication — can explain complex Al concepts to operations support practitioners and translate operational pain into technical roadmaps for executives
Strong bias for action, production impact, and reducing operational toil through intelligent automation

Job Responsibility

Actively lead and contribute to high-impact data/AI projects that directly improve operations support outcomes
Design and deliver scalable features embedded into operations support workflows and platforms
Ensure solutions meet strict operations support SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment
Up-to-date with innovations and research in AIOPS Tools
Lead the architecture, development, and continuous enhancement of internal AIOps platforms and reusable components that power operations support teams
Serve as the lead Al technical authority and trusted advisor for all operations support programs, automation movements, and Al transformation efforts
Lead technical discussions, architecture reviews, PoCs, vendor evaluations, and solution selection
Identify, prioritize, and drive the highest-ROI Al use cases in operations support
Build, mentor, and lead a high-performing squad of AIOps specialists focused on operations support outcomes
Foster a culture of rapid experimentation, production-first mindset, and relentless focus on operational impact

Fulltime

Group Operations & Technology Support

Perspective Financial Group Ltd

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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