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This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks, while providing WOW! customer service.
Job Responsibility:
Maintain regular and predictable attendance
Work scheduled shifts and varied hours, days, nights, weekends and overtime
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Safe Pet Handling
Bathing, Drying, Brushing and Combing all coat types
Nail Trimming
Ear Cleaning
Preparatory Hair Trimming
Basic Clipper Techniques
Basic Finishing Techniques
Customer Service Skills
Demonstrating Professionalism
Equipment Handling and Maintenance
Ensures the safety and well-being of animals
Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners
Practice Safety and Sanitization protocols
Sanitizes and maintains upkeep of all grooming tools and equipment
Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders
Maintains records of all pet clients to include services provided and vaccination records
Operate computer as needed
Recovery of store, if needed
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals
Complete all documentation associated with any of the above job duties
Requirements:
Must be comfortable working with dogs and cats
Ability to demonstrate patience and compassion for animals
Must provide own tools (clippers, blades, shears) or be willing purchase required tools
High school diploma or equivalent required
Completed Level 1 Paragon Training and received certification through Petsense
Must be able to read, write and count accurately
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
Ability to stand and maintain a stationary position for up to 8 hours while grooming animals
Ability to frequently move for 4-8 hours per day around the salon
Ability to utilize grooming instruments including shears and dryers
Ability to occasionally lift or reach merchandise overhead
Ability to bend, kneel, and squat frequently
Ability to constantly operate store equipment such as computer, cash register
Ability to utilize strong written and verbal communication skills
Ability to successfully complete all required training
What we offer:
company-paid life and disability insurance
paid parental leave
tuition reimbursement
family planning resources such as adoption and surrogacy assistance