Governance & Change Management Partner

• develop, implement, and continuously improve frameworks for the execution of change management across the ICM function and beyond
• lead change management planning and execution for initiatives, including stakeholder analysis, impact assessments, readiness planning, and adoption measurement
• partner with product management teams to translate business and operational changes into detailed requirements that enable successful solution delivery
• work closely with training and communications teams to ensure clear, timely, and targeted messaging and enablement for impacted audiences
• build and maintain strong change networks to support adoption and sustainability of changes across the organization
• manage the central CPSO BoW, ensuring alignment of change initiatives with strategic objectives and resource capacity
• oversee the intake, prioritization, and assignment of new projects, ensuring appropriate governance and transparency
• prepare executive-level updates and reports that communicate progress, risks, and opportunities clearly and effectively
• organize and facilitate key governance meetings, providing clear reporting on change progress, risks, and decisions required
• identify, track, and mitigate risks to successful change adoption, escalating critical issues where necessary
• promote a culture of change agility, stakeholder engagement, and continuous improvement in change practices

• 12+ years of experience in change management, program delivery, governance, or related roles, ideally within financial services
• deep expertise in the concept of change management for key business framework and artefacts
• strong experience in stakeholder engagement, communications planning, and organizational readiness management
• familiarity with governance frameworks and project portfolio management
• demonstrated ability to manage complex change initiatives across multiple stakeholder groups
• proven success partnering with product management, communications, and training teams to drive full change adoption
• proficient knowledge of Wholesale Credit Risk would be advantageous
• advanced Microsoft Office (Word, Excel, and PowerPoint) skills
• advanced knowledge of applications such as SharePoint, Confluence, and JIRA
• relevant certifications in Change Management (e.g., CCMP, PROSCI) or Project Management (e.g., PMP, Agile) preferred

• proficient knowledge of Wholesale Credit Risk would be advantageous
• relevant certifications in Change Management (e.g., CCMP, PROSCI) or Project Management (e.g., PMP, Agile) preferred

best-in-class benefits to be well, live well and save well