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Golf Operations Manager

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South Seas

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Location:
United States, Captiva

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Clutch Golf Course Manager is responsible for delivering exceptional hospitality to guests while maintaining the highest standards of golf operations as set by the Resort Manager. This role supervises all aspects of golf operations, including day-to-day activities, monthly inventory, equipment maintenance, and oversight of golf staff. Responsibilities also extend to golf instruction services, food and beverage, retail sales, budget management, staff training, scheduling, and performance management.

Job Responsibility:

  • Present a professional image to members and guests while maintaining a respectable knowledge of the fundamentals of golf
  • Manage and maintain clean and well stocked Pro Shop
  • Answer phones and assist with tee times
  • Generate sales of Food & Beverage at Pro Shop
  • Perform cleaning and minor maintenance on golf carts while maintaining a clean and organized storage lot
  • Ability to provide Golf instruction (PGA Certification not necessary)
  • Assist Golf Course Maintenance staff with daily set-up and operational needs
  • Maintain equipment and logs and ensure adherence to SOPs to standardize the golf program
  • Build and maintain strong relationships with guests and owners to encourage repeat business
  • Ensure the team consistently provides exceptional customer service
  • Communicate safety protocols clearly to guests and staff
  • Mentor and lead the golf operations team
  • Participate in retail sales within the Golf Pro Shop, including merchandising and promotions
  • Learn and operate required point-of-sale systems
  • Develop and maintain accurate records of transactions, contracts, and confidential customer information
  • Oversee Clutch budget process, fiscal planning, rate setting, and expense control to achieve financial goals
  • Assist with marketing and promotional activities in collaboration with the Marketing Manager
  • Cross-promote participation in tournaments and coordinate events with other departments
  • Communicate operational issues directly to the Director of Golf & Horticulture

Requirements:

  • High school diploma or equivalent preferred
  • Background in hotel, resort, or related hospitality industry preferred
  • Extensive golf industry experience, including personnel management and retail operations
  • Previous guest service experience preferred
  • Valid driver’s license (motor vehicle background check required)
  • Experience supervising and training a team
  • Alcohol Awareness Certification (will get certified at South Seas if not already certified)
  • Must be 18 years or older (to serve/sell alcohol in the state of Florida)
  • Fluent in English with strong written and verbal communication skills
  • Confident with administrative duties, including handling reservations and confirmations promptly
  • Proficient in Microsoft Office (Word, Excel) and email communication
  • Ability to handle confidential information responsibly
  • Strong attention to detail and ability to manage multiple tasks
  • Initiative and ability to anticipate operational needs
  • Friendly, service-oriented, and committed to guest satisfaction
  • Ability to work effectively in a fast-paced, high-pressure environment
  • Composure and professionalism under pressure
  • Strong listening and problem-solving skills for guest and coworker concerns
  • Ability to work independently and lead a team effectively
  • Ability to stand, walk, bend, and stoop for extended periods
  • Ability to lift up to 40 pounds
  • Must be able to work in varying weather conditions, including high temperatures and humidity
  • Ability to work in a fast-paced environment
  • Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to meet business needs
  • This position requires working over 40 hours per week and responding to emergencies or unplanned operational needs after hours
What we offer:
  • Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4%
  • Commuter and Company-paid Toll Programs

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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