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Global Last Mile Operations Specialist

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Plaud

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Location:
Singapore , Singapore

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Job Responsibility:

  • ERP System Order Management: Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing
  • Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting
  • Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements
  • Conduct regular testing and validation of system rules to ensure logical and efficient order allocation
  • In-Transit Logistics Exception Monitoring & Resolution: Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors)
  • Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions
  • Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements
  • Data Reporting & Analysis: Compile weekly/monthly reports on exception order types, volumes, and resolution progress
  • Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies
  • Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions
  • Cross-Department Collaboration & Process Optimization: Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency
  • Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints
  • Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations

Requirements:

  • Bachelor’s degree or higher
  • preference for Logistics Management, Supply Chain, or related fields
  • 2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic
  • Proficiency in Excel/SQL for data analysis and root cause identification
  • Strong sense of accountability, ability to multitask, and excellent cross-department communication skills
  • Experience in international logistics workflows

Nice to have:

  • Practical experience in managing last-mile logistics for overseas warehouses (e.g., coordinating with carriers like FedEx, UPS, DHL)
  • In-depth knowledge of international customs clearance procedures and reverse logistics workflows for product returns
What we offer:
  • Market-competitive compensation
  • global exposure
  • vibrant, creativity-fueled work atmosphere

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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