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GPS Global Head of Governance and Controls Adherence will lead and manage our global governance framework, ensuring robust controls adherence and effective risk management across the organization. This critical leadership role will be responsible for overseeing the design, implementation, and maintenance of key governance processes and controls, and driving a culture of compliance. The role also involves coordination of audits and management of human capital and financial resources.
Job Responsibility:
Metrics and Scorecard Management: Develop, implement, and maintain key performance indicators (KPIs) and scorecards to monitor the effectiveness of governance processes and controls
Reporting and Communication: Prepare and present regular reports to senior management and the board of directors on the status of governance, risk, and compliance activities
Governance and Escalation Management: Establish and maintain clear governance structures and escalation pathways to ensure timely and effective decision-making
Data Collection and Analytics: Lead the collection, analysis, and reporting of data related to governance, risk, and compliance
HC/Financial Management: Manage human capital and financial resources effectively across GPS
Project Management/ Ad-hoc Projects Ownership: Lead and manage governance-related and manage ad-hoc projects as assigned by senior management
SharePoint Management: Manage and maintain SharePoint sites used for governance documentation, communication, and collaboration
Issue Management: Establish and maintain a robust issue management process
CAP (Corrective Action Plan) Management: Oversee the development and implementation of corrective action plans (CAPs)
CAMP (Controls Assurance Monitoring Program) Management: Manage the Controls Assurance Monitoring Program to provide ongoing assurance over the design and effectiveness of key controls
Global Audits: Coordinate and support internal and external audits
Records Management: Establish and maintain a comprehensive records management program
ICSA (Intra-Citi Service Agreement) Oversight: Lead and oversee the execution of the Intra-Citi Service Agreement
CoB (Continuity of Business) Management: Develop, implement, and maintain the Continuity of Business plan
Global Payment Controls: Oversee the implementation and maintenance of global payment controls
Data Ownership / PBIO (Personally Identifiable Information) Management: Define and enforce data ownership responsibilities
Requirements:
Bachelor's degree in a related field (e.g., Business Administration, Finance, Accounting, Law)
10+ years experience in risk and control management, governance, or compliance, with a significant portion of that experience in a global leadership role
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Robust executive communication skills, both written and verbal
Proven ability to multi-task, prioritize, and manage multiple projects simultaneously
Strong analytical and problem-solving skills
Excellent leadership and team management skills
Ability to work effectively in a fast-paced, dynamic environment
Knowledge of relevant regulations and industry best practices
What we offer:
Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities
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