German Support Specialist, Randstad

Randstad

Location:
Greece, Athens

Category:
Customer Service

Contract Type:
Not provided

Salary:

1600.00 EUR / Month

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Job Description:

Is your German at a near native level? Would you consider providing high-level support to customers who use our client's product in Germany? Would you be able to actively contribute to the improvement of the processes and customer guidance? If so, then the German Support Specialist role might be for you! We are currently seeking a motivated and client centric German speaker who will be responsible for offering top-tier support for banking, digital payments, and digital wallet services, to join our client's team in Athens.

Job Responsibility:

Collaborate with internal and external clients to provide high-level support for banking services, digital payments, and digital wallet services
Conduct end-to-end investigations for cases related to banking and digital payments
Contribute to the creation, improvement, and documentation of daily work processes to enhance overall efficiency
Guide new clients through digital onboarding
Build trust and security for customer requests related to mobile apps and digital payments
Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users

Requirements:

Native or near-native level of German
Fluency in English
PC literacy
Strong communication and interpersonal skills
Availability to work 24/7 to ensure continuous support
In-depth understanding of banking services, digital payments, and mobile app usage

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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German Support Specialist

Randstad

Location:Greece, Athens

Category:Customer Service

Contract Type:Not provided