German speaking team leader, Randstad

Randstad

Location:
Greece, Athens

Category:
Customer Service

Contract Type:
Not provided

Salary:

1700.00 - 1900.00 EUR / Month

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Job Description:

We are currently seeking a passionate, high-caliber German speaking professional to join a newly established Credit Management Services center in Greece with international exposure.

Job Responsibility:

Communicate effectively & regularly with the DACH working teams, articulating different types of information & acting accordingly
Solve problems, take over when needed & ensure the quality of the service
Lead by example, actively contributing in the development of the advisors performance
Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
Undertake formal quarterly performance reviews
Provide clear direction & guidance to ensure consistent achievement of key performance metrics
Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
Support & guide the newcomers by conducting on-the-job training in German

Requirements:

Minimum one (1) year of experience as a Team Leader within a BPO firm or a Contact Center environment
Evidence of effective interpersonal, coaching, & leadership skills
Ability to showcase empathy & confidence towards different personalities
Ability to inspire & support diverse working teams & cultures
Service oriented & problem solving mindset
A native or a native-like level in German
Professional proficiency in English
PC literacy

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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German speaking team leader

Randstad

Location:Greece, Athens

Category:Customer Service

Contract Type:Not provided