German Service Desk Agent, Randstad

German Service Desk Agent

Randstad

Location:
Greece, Athens

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

If you're looking to develop your professional career in technical support while using your German skills, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a German Service Desk Agent in Athens.

Job Responsibility:

Act as a technical service point in 2nd Level Support
Maintain solid customer relationships with German customers abroad by handling questions with speed and professionalism
Respond and record customer inquiries raised through inbound calls
Troubleshoot and resolve common technical problems
Delight customers with your knowledge and expertise in order to exceed their expectations

Requirements:

Ability to identify customer needs and resolve issues
Results-oriented, highly organized
Team player, ability to collaborate effectively in an international, multicultural environment, and think outside the box
Tech experienced, familiar and active on Social Media, Sales Mindset
Native level in German
Advanced English knowledge
PC literacy

Nice to have:

Previous experience in a similar role
Knowledge of printing machines

Additional Information:

Job Posted:
May 20, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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