Generalist Adviser/Caseworker

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first. As a Generalist Adviser/Caseworker, you will be part of a dedicated team delivering advice and casework across a full range of enquiry areas, particularly welfare benefits and housing. You will also provide casework support to vulnerable clients, including acting on their behalf with third parties. You will be committed to developing your skills and comfortable working flexibly, including from home, as we provide advice by phone, digitally, and face to face. While our head office is near Royal Oak station, the role also involves working from community settings, including Food Banks across Westminster.