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The General Manager functions as the primary strategic and operational leader of Alma San Juan - Autograph Collection (Marriott International), with full responsibility for the hotel’s performance across guest experience, Food & Beverage, financial results, brand compliance, talent development, and owner relations. This role requires a hands-on, experienced Marriott leader who can successfully guide the hotel through its transition into the Autograph Collection while elevating the property’s identity, profitability, and cultural relevance. The GM is expected to be highly visible, actively involved in operations, and particularly engaged in Food & Beverage leadership, which is a defining component of the hotel’s success. The GM will balance Marriott brand standards with Alma’s independent spirit - ensuring compliance without diluting the hotel’s personality, community connection, or experiential ethos.
Job Responsibility:
Develop and execute annual and long-range business plans maximizing profitability, guest satisfaction, and market share
Translate Marriott’s global strategies into property-level initiatives aligned with Alma’s brand positioning
Monitor competitive landscape, market trends, and demand drivers to identify growth opportunities
Hold the Executive Committee accountable for disciplined execution and measurable results
Provide hands-on leadership for all F&B operations, including restaurants, bars, and experiential programming
Elevate F&B performance through menu strategy, cost controls, beverage programming, service standards, and brand storytelling
Partner with culinary and beverage leaders to drive innovation while maintaining operational discipline
Ensure financial performance through margin management, labor optimization, inventory controls, and revenue growth
Position F&B outlets as destination experiences for guests and the local community
Collaborate with Sales & Marketing to maximize group, event, and local demand
Work with Sales, Marketing, and Revenue Management to drive top-line growth across rooms and F&B
Ensure effective use of Marriott’s demand engines, loyalty platforms, and distribution channels
Engage in proactive sales, relationship-building, and community partnerships
Oversee pricing, forecasting, and channel strategies to optimize ADR, occupancy, RevPAR, and total revenue
Build, lead, and inspire a high-performing Executive Committee and leadership team
Create a culture of accountability, collaboration, and hospitality excellence
Coach leaders through feedback, development planning, and performance management
Champion training, succession planning, and internal growth opportunities
Maintain strong employee engagement, retention, and alignment with brand values
Maintain full P&L responsibility
operate within budget while achieving profitability targets
Requirements:
Marriott International experience is mandatory, preferably with Autograph Collection or lifestyle brands
Proven General Manager experience in a lifestyle, boutique, or full-service hotel
Demonstrated success leading complex operations, driving profitability, and managing owner relationships
Bachelor’s degree in business administration, Hotel & Restaurant Management, or related field with 6+ years progressive hospitality leadership experience
OR 2-year degree with 8+ years progressive hospitality leadership experience
Preferred: Experience in Caribbean, resort, or destination markets
Ability to stand, walk, and move throughout the property for extended periods
Capable of attending events, inspecting multiple outlets, and managing operational walkthroughs
Flexibility to work extended hours, weekends, holidays, and evenings
Owner-minded, results-driven, and highly collaborative
Exceptional leadership, communication, and people management skills
Comfortable balancing brand discipline with independent creativity
Passionate about Food & Beverage and experiential hospitality
Strong problem-solving, decision-making, and analytical skills
What we offer:
15 days of vacation per year
12 sick days
100% employee coverage under our medical plan
parking
a $50/month phone allowance
a birthday day off with a $50 bonus
holidays with a compensatory day off
benefits at our restaurants and within the hotel (complimentary meals at the restaurants and, for executives, a 30% discount on hotel nights)
all applicable Marriott benefits (once transition is completed)