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The General Manager, reporting to our Head of Venues, will play an essential role in ensuring that our venue offers a first rate experience to customers. The successful candidate will be right at the forefront, delivering award winning beer, food and a world-class venue experience to our amazing customers.
Job Responsibility:
Responsible for all aspects of running our successful taproom venue business
Deliver extraordinary customer service and an informative and engaging experience for customers
Strive to hit the weekly sales targets and adapt and innovate to ensure growth is sustained
Responsible for the resourcing and training of the taproom team at our new site
Work closely with the Event Executive and Marketing team to propose and execute original ideas for promotion and events
Requirements:
Have an in depth understanding of hospitality and customer needs / behaviour
Genuine leadership ability with proven track record of delivering results
The drive, determination and innovative nature to grow the business and achieve our goals, whilst living our values
Strong communication skills required for leadership and customer service
Excellent command of hospitality finance, and drivers for profitability
Able to create structure in your working practises, openness about issues and drive around tracking progress with measurable KPIs
Proficiency in Excel/Numbers, Word/Pages and other computer packages
Excellent attention to detail with reports, processes and standards of cleanliness and service
Impeccable customer service skills
Passionate about beer and food
Have a professional manner and attitude
Great at building teams and supportive structures to manage and inspire your teams
What we offer:
Pension
Cycle to work and tech schemes
Beer and merchandise allowance
Family and friends discounts on products and at our taproom
Opportunities for continuous professional development