General Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, Buckinghamshire

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Experienced and visionary General Manager to lead our team, uphold our brand standards and drive both guest satisfaction and commercial success at The Langley, a Luxury Collection Hotel in Buckinghamshire. The role requires a balance of strategic leadership, hands-on operational management, and a passion for hospitality.

Job Responsibility:

Oversee daily operations across all departments including Front office, Housekeeping Food and Beverage, Spa and Wellness, Maintenance and Grounds
Ensure the property, spa and grounds are maintained to the highest standards reflecting the hotel's 5 star rating
Implement and monitor service standards to consistently exceed guest experience
Champion a guest centric culture, personally engaging with VIP guests and handling escalated service issues
Collaborate with the Spa Manager to wellness offerings are innovative, profitable and aligned with guest needs
Curate seasonal events and experiences that showcase the property's grounds and facilities and drive revenue
Develop and manage annual budgets, forecasts, and cost control to maximise profitability
Analyse performance metrics and implement strategies to improve REVPAR, ADR and occupancy rates
Work closely with Sales and Marketing to promote the hotel, spa and grounds for leisure, corporate and event business
Recruit, train and inspire a high-performing team, fostering a culture of accountability, engagement and professional growth
Conduct regular HOD departmental meetings to align teams with business goals
Ensure compliance with employment law, health & safety and licensing regulations
Schedule regular employee meetings to ensure communication, motivation and teamwork
Identify opportunities for service innovation, sustainability initiatives and revenue diversification
Maintain strong relationships with tourism boards, suppliers and community stakeholders

Requirements:

Proven track record as a General Manager or senior hotel leader in a 4 or 5 star property
Strong financial acumen with experience in budgeting, forecasting and P&L management
Exceptional leadership, communication and interpersonal skills
Ability to balance strategic thinking with hands-on operational oversight
Knowledge of luxury service standards and guest experience best practice
Degree in Hospitality Management, Business Administration or related field (preferred)
Additional certifications in Revenue Management or Leadership Development (desirable)

Nice to have:

Degree in Hospitality Management, Business Administration or related field
Additional certifications in Revenue Management or Leadership Development

What we offer:

Competitive salary with performance-based incentives
Opportunity to lead a prestigious property with unique grounds and spa facilities
Supportive ownership and the autonomy to shape the guest experience
Being part of the Marriott, the world's largest hotel company

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Manager