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The General Manager functions as the primary strategic business leader of a full-service property and is responsible for the overall management and performance of a designated cluster of properties. Duties include guest satisfaction, human resources, financial performance, sales and revenue generation, and implementation of brand strategy.
Job Responsibility:
Sets goals and expectations for direct reports using the performance review process
identifies leadership management on the property
inspires and motivates team to achieve operational excellence
creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results
develops deployment strategies to market property in order to continue to grow market share
supports the sales strategy by encouraging leadership team to develop effective revenue management strategies
ensures focus is on proactive selling as well as reactive selling
reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position
assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager’s position as the point person for the owner
manages an effective balance between the owner's interests and the company’s interests
identifies key drivers of business success and keeping the team focused on the critical few to achieve results
champions change in order to ensure property is profitable
supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance
ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year
holds staff accountable for successful performance
communicates a clear and consistent message regarding property goals to produce desired results
fosters employee commitment to providing excellent service
conducts annual performance appraisals with direct reports according to Standard Operating Procedures
hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, or related professional area
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