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KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.
Job Responsibility:
Understand the center’s key KPIs and financials to make informed and responsible business decisions
Build and maintain relationships with KidStrong families
Oversee center-level initiatives i.e. center maintenance, training, brand consistency
Daily, Weekly, and Monthly cleaning and maintenance of the center
Manage center-level employee issues and manage appropriate documentation
Set and communicate coach schedules
Schedule, promote, and sell KidStrong events
Maintain flawless lead management by conducting call drives
Responsible for sales
Finalize sales and bookings
Source and attend local events to increase brand awareness
Foster a coaching culture
Continuously assess and document Coaches
Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
Lead coaching candidates through the training process
Manage and support the ongoing professional development of staff
Lead Center level staff meetings
Communicate professionally with co-workers
Attend weekly leadership meetings
Coach students by delivering an evolving curriculum
Create positive interactions with students and families
Understand the “why” behind the KidStrong curriculum
Demonstrate and manage the implementation of various programming and curriculum elements
Use the KS Coaches App to record and provide data
Lead monthly center staff meetings
Requirements:
An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old
Achieve Coach Certification through the HQ Training and Certification team
Complete training through LearnUpon as required by the HQ Training and Certification team
Comfortable speaking to parents/guardians regarding a variety of topics
Previous experience in management is required
Practical work experience with Google and Microsoft platforms
Intermediate knowledge of physiology, exercise techniques, and body mechanics
CPR certified
Nice to have:
Prior experience as a pediatric OT/PT is a plus
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred