This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Heirloom Hospitality is a team of coaches, developers, and leaders who are willing to learn and teach. As General Manager, you must be ready to live and breathe this daily, along with all of our Heirloom Family Values with your team. You are responsible for cultivating and managing the hospitality experience throughout the restaurant for both guests and staff. Your focus should be to coach and teach your staff, to constantly find ways to improve the guest experience, and to develop and mentor your management team. As the General Manager, you will also be maintaining fiscal responsibility and have a thorough understanding of the restaurant financials and inventory systems. Furthermore, you are responsible for upholding company policies and family values to the highest level by remaining accountable, firm, and consistent. Your job requires working well with all team members and displaying strong managerial judgment always. Your immediate goal as General Manager is to fill important open managerial and hourly seats with candidates of quality and integrity. You will also be responsible for overseeing training and development to ensure a successful opening, this is done by your commitment to understanding and mastering our steps of service. Your primary goal should be to lead by example, this is achieved by asserting yourself as a prominent figure to your guests and team members. The General Manager should possess a high level of initiative and drive to do whatever is necessary to help build and run a successful operation. You will be evaluated on a regular basis to objectively measure your ability to consistently perform all company standards and to measure your performance and execution in all other managerial tasks.
Job Responsibility:
The Company Family Values. You will live, breath and exude our Family Values and garner buy-in from all store team members
Staffing. You will build, maintain and schedule an elite, well trained staff of enthusiastic hospitality professionals
Guest Experience. Maintain and manage the highest possible guest expectations and perception
Employee Relations. You will work with corporate HR to promote retention through the use of continuous feedback and ensuring HR procedures are followed. You will also be responsible for appropriately manage Labor and Payroll (Time Cards, Labor Costs, Reporting, Tip-outs), and employee reviews. You will also enforce HR Procedures, Policies, Write ups, Grievances and Terminations
Training. One of your primary goals is to coach and teach your staff, to constantly observe, and to look for every opportunity to elevate your team. You will also assist with on-site orientation and training initiatives
Store and Grounds. Ensure grooming and presentation standards are met as well as owning inspections and opening/closing checklists. You will also own daily repairs and preventative maintenance
Financials. You will own store specific budgets and goals. This includes monitoring of restaurants controllable costs, management of all cash, bar drawers, petty cash, and tip outs, comp and void management
Budgeting. You will be responsible for delivering a store specific budget to your management team and holding all accountable for the financial health of: Cost of Goods, Labor & Operating Expenses
Administration. Own functions such as time & attendance monitoring, debriefing and information distribution to staff and troubleshooting operational issues. You will also be the on-site admin for our systems (POS, Gratuity solution, HRIS, etc.)
Inventory. Own weekly inventory and purchasing (including receiving and inventory processes) as well as maintain company inventory software
Management Training. You will spearhead the training of all direct reports ensuring we are creating the best management team
Safety. You will be in charge of procedures (Incident Reports, Fire Extinguishers, Guest Safety, etc.)
Growth. You will own same store sales, increasing check averages and cover counts Improving the product sales mix and guest retention
Requirements:
8+ years of high-volume restaurant management experience
Self-motivated, driven, inspiring and hospitality driven
A willingness to teach and learn is a requirement for you, not an option
Possess the willingness to roll up your sleeves and pitch in whenever necessary
Demonstrated skills to motivate and develop a high performing team
Have the discipline and desire to create systems and organization within fast changing environments
Has experienced new restaurant openings, or a good idea of what it takes to do so