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General Manager

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Goldfish Swim School

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Location:
United States , Staten Island

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

75000.00 - 95000.00 USD / Year
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Job Description:

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for GSS as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.

Job Responsibility:

  • Oversee the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
  • Direct and control daily operations to ensure the school is running per GSS standard operating procedures
  • Communicate and implement company policies and procedures
  • Manage staff to ensure high productivity, excellent performance and positive employee satisfaction
  • Responsible for training, recruitment and hiring
  • Serve as a role model for employees
  • Communicate effectively by holding weekly meetings with management team
  • Oversee, support, direct and develop staff of 30-60 employees
  • Initiate and oversee workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction
  • Demonstrate the ability to lead, motivate and manage the sales team
  • Achieve desired sales and enrollment targets
  • Achieve desired revenue goals by leading a team of actively engaged employees
  • Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons
  • Establish controls of expenses and purchasing supplies
  • Provide direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
  • Schedule staff and manage payroll
  • Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures
  • Train all current staff on the GSS EAP
  • Maintain current certifications and stay up-to-date professionally on the aquatics and management field
  • Gain a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment
  • Train and oversee all staff to ensure that the GSS standard operating procedures are being maintained
  • Support personnel related problems or difficulties by following company procedures and documentation
  • Interact with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
  • Gain knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families
  • Focus on membership retention
  • Timely completion of assigned tasks and projects
  • Follow all policies and procedures in the employee handbook

Requirements:

  • Strong organizational skills and the ability to effectively manage multiple situations at once
  • Ability to achieve financial targets as outlined in the annual budget
  • Ability to lead, motivate and supervise a team
  • Understanding of budgets and income statements
  • Ability to keep expenses at or below budget
  • Ability to articulate variances in revenue/sales/expenses versus budget
  • Must be comfortable working onsite at the Staten Island location
  • Must be available to work weekends and weeknights
What we offer:
  • Paid training, certifications and ongoing support
  • Flexible schedules
  • Convenient schedules to accommodate work-life balance
  • Welcoming environment for all
  • High fives, dance and fun
  • Tiki huts, palm trees and surfboards

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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