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General L1 support Part-Time Associate

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NTT DATA

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Location:
Mexico , Guadalajara

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The General L1 Support Part-Time Associate role involves providing technical support for hardware and software applications, assisting customers through various channels, and documenting incidents. Candidates should have advanced English skills and a background in customer service. The position requires a commitment of 22.5 hours per week and offers opportunities for growth within the company.

Job Responsibility:

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements:

  • Availability to work 22.5 hours per week
  • Interest in working morning shift
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
What we offer:
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Parttime
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