General Banking Manager

• Provide quality customer service to our retail customers in branch network
• Proactively identify customer needs and offer appropriate banking services and solutions
• Participate in promotional campaigns to acquire new business and strengthen customer loyalty
• Maintain awareness of operational risks and adhere to relevant policies and guidelines

• University degree / Associate degree holders
• or HKCEE / HKDSE holders
• Minimum 1.5 years direct sales experience in banking industry
• Attain appropriate professional and regulatory qualifications (IIQE Paper 1, 2 and 3 is a must whereas HKSI Paper 1, 7 and 8 is preferred)
• Strong service and sales orientation, self-motivated with good communication skills
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Ability to manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB)

• Attractive basic salary
• Healthcare insurance coverage including yourself and your family
• Retirement benefit scheme with employer’s contribution
• Employee Share Purchase Plan
• Work-life balance: 24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
• Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
• Recognizable corporate training and development program
• Progressive career advancement opportunities