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FX Application Support Lead

https://www.citi.com/ Logo

Citi

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Location:
India, Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

FX Application Support Lead accomplishes results by providing hands-on support of FX applications and the business. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function.

Job Responsibility:

  • Provide hands-on application support, leveraging both technical and business knowledge, and also provide weekend coverage on a rotational basis
  • Provide technical oversight across systems and ability to coach and guide junior members in the team
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
  • Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
  • Contribute to formulation of strategies for apps support and other functional areas
  • Champion stability initiatives to enable application high availability for Business-As-Usual
  • Handle incidents, problems and change at a global enterprise level
  • Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
  • Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions
  • Perform other duties and functions as assigned.

Requirements:

  • Hands-on experience of supporting production applications
  • Database: Oracle/Sybase/MS SQL
  • Tools: Service Now, Jira, Autosys, Splunk, ITRS
  • Basic networking concepts
  • Capital Market experience is a must have
  • Production support in Financial Domain is a must have
  • 10+ years of experience
  • Extensive years’ experience in an Apps Support role in FX or other Capital markets business would be an added advantage, but not essential
  • Experience working in a global team
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Highly assertive communications skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Strong analytical and troubleshooting skills
  • Ability to plan and organize workload for themselves and for the team
  • Bachelor’s/University degree, Master’s degree preferred.

Nice to have:

  • Extensive years’ experience in an Apps Support role in FX or other Capital markets business
  • Experience working in a global team.

Additional Information:

Job Posted:
May 03, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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