FX Application Support Lead, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

FX Application Support Lead accomplishes results by providing hands-on support of FX applications and the business. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function.

Job Responsibility:

Provide hands-on application support, leveraging both technical and business knowledge, and also provide weekend coverage on a rotational basis
Provide technical oversight across systems and ability to coach and guide junior members in the team
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Contribute to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual
Handle incidents, problems and change at a global enterprise level
Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions
Perform other duties and functions as assigned.

Requirements:

Hands-on experience of supporting production applications
Database: Oracle/Sybase/MS SQL
Tools: Service Now, Jira, Autosys, Splunk, ITRS
Basic networking concepts
Capital Market experience is a must have
Production support in Financial Domain is a must have
10+ years of experience
Extensive years’ experience in an Apps Support role in FX or other Capital markets business would be an added advantage, but not essential
Experience working in a global team
Demonstrated leadership, interpersonal skills and relationship building skills
Highly assertive communications skills
Consistently demonstrates clear and concise written and verbal communication skills
Strong analytical and troubleshooting skills
Ability to plan and organize workload for themselves and for the team
Bachelor’s/University degree, Master’s degree preferred.

Nice to have:

Extensive years’ experience in an Apps Support role in FX or other Capital markets business
Experience working in a global team.

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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FX Application Support Lead