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The Relationship Sales group within Equities is responsible for ensuring client satisfaction and revenue generation. The Relationship Sales should fully understand the strategies executed by their clients and the revenue opportunity for Citi, whilst looking to leverage the relationship to enhance the footprint of Citi with the client and materialize cross-sell opportunities between Futures, Options and OTC clearing and FX Prime Brokerage as well as Equities Prime brokerage and Electronic Execution business. This role encompasses the following main components; ensuring client satisfaction, organic growth and driving the overall efficiency / profitability of client relationships and onboard new clients as the salesperson in Front office.
Job Responsibility:
Know Your Client – Structure, Strategies and Service needs
Accountable for client profitability
revenue growth and ensure adherence with Service Level Agreements
Accountable for day-to-day service and client satisfaction, including risk management and timely escalation
Perform regular client reviews to determine overall client satisfaction and coordinate the response to client concerns
Drive continuous enhancement of Citi products and services across OTC Clearing, Futures and FX Prime Brokerage
Understanding the client wallet, driving organic growth and the identification and execution of cross sell opportunities including Equities Prime brokerage and Electronic Execution business
Coordinate internal resources
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions
demonstrating proper consideration for the firm’s reputation
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