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Functional Consultant – Microsoft Dynamics 365

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InfoMate

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Location:
Sri Lanka , Colombo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in shared services and a leading Business Process Management Company offering Finance & Accounting, Back Office, Customer Support, HRO and Payroll services in both local and global context. Join our team for an exciting opportunity and reach greater heights.

Job Responsibility:

  • Take ownership of the technical workflows underpinning Microsoft Dynamics 365 CRM, FSM (Field service Management) and ERP systems
  • Execute system updates, configuration changes, and workflow modifications across Microsoft CRM, FSM (Field service Management) and ERP platforms without reliance on external developers
  • Support the onboarding and offboarding process by configuring user accounts, permissions, and access rights within Dynamics 365 and Capital systems
  • Reassign organisation units within the applications to align with changing business requirements, ensuring proper hierarchy and structure
  • Collaborate with end users to adjust views and personalise interfaces within Dynamics 365 and Capital, enhancing user experience and optimising productivity
  • Assist in reassigning reporting lines and updating organisational charts within the systems, reflecting changes in personnel and management
  • Manage and resolve support tickets promptly and efficiently, providing technical guidance, troubleshooting steps, and resolutions to users’ application-related problems
  • Conduct thorough investigations of reported issues, analyse data, identify root causes, and propose appropriate solutions or workarounds
  • Work closely with the Operations team to escalate complex technical issues and coordinate efforts for timely resolution
  • Document support requests, troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for future reference
  • Actively participate in upskilling initiatives to enhance your knowledge of Dynamics 365, Capital, and other relevant business applications
  • Focus on implementing and improving documentation practices to ensure accurate and accessible resources for application support
  • Managing data collection, performing quality checks, and building Power BI dashboards
  • Maintaining accurate asset registers and coordinating with the Managed Service Provider

Requirements:

  • Experience in Microsoft Dynamics 365 is a Mandatory Requirement
  • Previous experience in IT support, preferably in a technical support help desk or application support role
  • Advanced understanding of business applications and their functionalities (Familiarity with Microsoft Dynamics modules such as CRM and Business Central is essential)
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve application-related issues efficiently
  • Excellent communication skills, both written and verbal, to provide clear and concise technical guidance to end users
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment
  • Willingness to learn and develop skills in business application support, including Dynamics 365 and Capital
  • Completed a Bachelor’s Degree or Master’s Degree in IT
  • Completed or Following a Professional Qualification in CPA /ACCA /CIMA /CMA /AAT /CA will be an added advantage

Additional Information:

Job Posted:
February 19, 2026

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