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The successful candidate would join a team of 6 - 10 developers working in the customer service space to deliver new omnichannel functionality to both customers and contact center agents. There will be a blend of Twilio Azure and on-premise custom code required among a blend of different technologies. The candidate will be required to possess or learn the accompanying business logic in order to interpret requirements and deliver production-worthy APIs that will serve as the backbone of the omnichannel customer experience.
Job Responsibility:
Join a team of 6 - 10 developers working in the customer service space to deliver new omnichannel functionality to both customers and contact center agents
Possess or learn the accompanying business logic in order to interpret requirements and deliver production-worthy APIs that will serve as the backbone of the omnichannel customer experience
Attending daily SCRUM completing user story tasks involving design data extraction transformation integration and testing
Demo completed user stories for the business at biweekly demos
Deal with requirements that may be ambiguous and be able to make progress in a fast-paced environment with little oversight
Requirements:
Full-stack application development experience - 5 years of experience hands-on writing code must be the primary duty of most recent position
Strong verbal/written communication facilitation skills
Assertive leadership Agile scrum experience
Ability to take a requirement document work through any ambiguity and follow through to implementation
Strong analytical and problem-solving abilities
Ability to understand complex architectures and be comfortable working with multiple teams
Strong work ethic and a team player
Ability to conduct performance analysis capacity management and troubleshoot large scale distributed systems
Enthusiasm toward technology willingness to learn
Web-services 3rd party APIs tools like Postman SoapUI Fiddler
.Net Core Entity Framework Core
WEB API RESTful services
CSS frameworks such as Bootstrap or Angular Material
JavaScript frameworks such as Angular or React
Serverless Azure Compute Services such as App services Azure Functions Logic Apps
Data infrastructure services such as Azure Event Hub Service Bus
Azure Storage such as Blob Storage Data Lake Store Cosmos DB Azure SQL
Azure DevOps Build CI/CD Pipelines
SQL Server must have a solid understanding of SQL tuning indexing query costs
Unit and Integration Testing
Understanding of SOLID design principles secure coding practices
Nice to have:
Experience with Twilio / Twilio Flex
Prior public-facing website experience with a utility company
Azure CLI/PowerShell
Oracle
What we offer:
medical, vision, dental, and life and disability insurance