Fulfilment Operations Team Leader, IKEA

IKEA

Location:
South Korea, Yongin-Si

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Job Responsibility:

Work closely with Fulfilment team to secure correct usage of short term capacity of the store in order to maximize efficient logistics operations with the right balance in inbound and outbound volume by considering space, equipment and people
Influence and lead Fulfilment Operations Co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer order fulfilment at all times at the lowest possible cost
Identify, recruit, retain and develop the many talents in Fulfilment Operations Team to secure a diverse, competent team that can execute it’s assigned responsibilities with confidence and secure the future succession
Contribute to positioning the IKEA store and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way
Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in Fulfilment Operations Team
Ensure that Fulfilment Operations Co-workers work in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment
Contribute with relevant fulfilment operations input and feedback to the logistics action plan and ensure that these actions are implemented in the inbound- and/or outbound fulfilment operations processes
Share knowledge of effective and efficient fulfilment operations within assigned area of responsibility with colleagues and business partners to support their competence development, including understanding of the principles of health and safety in goods
Secure effective, qualitative and efficient daily fulfilment operations within the assigned fulfilment operations flow process(es) in order to guarantee customer shopping experience through quality of products, merchandising and stock accuracy
Contribute to the task and goals of the IKEA Value chain as stated in Global Service Protocol, local appendices and service agreement with Transport Service Providers through correct execution of the assigned fulfilment operations flow processes

Requirements:

Interested in home furnishing, people's life at home, and the IKEA product range
Passion for developing people and talent
Passion for logistics and working in a fast-paced and constantly changing retail environment
Understanding of budget, cost and key performance indicators and how to use them to plan, follow up and steer the business
Analytical and numerical skills
Skilled in creating an efficient and cost-effective commercial performance
Understanding and active use of all IKEA manuals, specifically the In-store Logistics the IKEA Way manual to build additional competence
Understanding of IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security
Knowledge and skills of safe and efficient forklifts' driving working methods confirmed by Forklift operator certifications according to IKEA rules and Local legislation
Ability to lead based on performing and delivering while learning and developing
Ability to build trust and communicate in a clear and targeted way with different people in various situations
Ability to successfully complete tasks within set timelines despite limited resources in a constantly changing and challenging environment, while also motivating and engaging team members to collaborate effectively under such condition
Ability to provide general and detailed progress updates to the Fulfilment operations manager, actively communicate with team members, and effectively convey business changes and dynamic environments to the team in a positive and motivating manner
Ability to persuade and lead Business
Understanding & drive and ability to improve
Ability to understand people and teams

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Team Leader