Fulfilment Manager, IKEA

IKEA

Location:
China, Shenzhen

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. Focus is on providing seamless shopping experience with great quality in all touchpoints for the many people.

Job Responsibility:

Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the CMP by working closely with the CMP Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results
Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction
Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working
Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda

Requirements:

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
3-5 years working experience in a management position (preferable in distribution, retail, logistics or similar)
Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment
Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals
Fluent in English, both written and verbal

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Manager