Fulfillment Agent Jobs

New

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance
Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets

Fulltime

New

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work at IT Park, Cebu
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills

Fulltime

New

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

New

Guest Experience Specialist

Villatel, a hospitality company, is in search of a Guest Services Specialist. In...

Location

United States , Melbourne

Salary:

18.00 - 19.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail
Previous experience in a customer service or hospitality role, with a passion for providing exceptional service and creating memorable guest experiences
Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management
Strong problem-solving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner
Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction
Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions
Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties

Job Responsibility

Provide information about resort amenities and services
Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested
Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels
Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience
Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently
Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action
Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests
Coordinate with the Director of HR to ensure relevant educational materials are posted and available to the team

Fulltime

Guest Experience Specialist

Villatel is hiring individuals passionate about hospitality and providing except...

Location

United States , Orlando

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
A genuine passion for hospitality and a dedication to exceeding guest expectations
Previous experience in a customer service or hospitality role
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to work collaboratively with colleagues and departments
Meticulous attention to detail
Willingness to work variable hours, including evenings, weekends, and holidays

Job Responsibility

Assist with check-in and check-out procedures and provide information about resort amenities and services
Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation
Address guest inquiries, requests, and concerns promptly and courteously
Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience
Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation
Solicit feedback from guests regarding their stay and relay information to management
Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining records of guest interactions

What we offer

Villatel health & welfare benefits
optional ancillary benefits
Team Member Discount Program
Referral Program
strong company culture

Fulltime

HR Operations Support Analyst

HR Connect NAM Inquiry Management Specialist is an entry-level position responsi...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Proficient in Microsoft Office
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Intermediate / High English level (writing and spoken)
Experience in customer service
Knowledge in Workday (desirable)
Knowledge in HR

Job Responsibility

Support case inquiry management team with case, live agent support and phone (Contact Center)
Serves as the instructor to our customer on the systems and self service options available for employees and managers
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Best-in-class benefits
Equal opportunity employer

Fulltime

Project Manager

A reputable Cambridge construction consultancy is looking for a qualified Projec...

Location

United Kingdom , Cambridge

Salary:

50000.00 - 60000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

A degree in Construction or Project Management
Employers’ agent experience (Beneficial)
Membership to a relevant professional body (RICS, APM, CIOB or similar) would be ideal
Previously client facing experience
Prior experience working for a construction consultancy

Job Responsibility

Serve as an Employers Agent
Collaborate with clients to create and define projects from their inception to completion
Coordinate with all client suppliers and operators to ensure client brief and specification are adopted and fulfilled

What we offer

25 days annual leave + bank holidays
Life insurance
Pension plan
Childcare vouchers
Flexible working
Laptop and mobile phone provided
Clear Career Progression

Fulltime

New

Customer Service Analyst

As one of the nation’s premier minority-owned companies, we are a high performan...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good solid references required

Job Responsibility

Point Customer Service agent with specific training and contacts to support Transit Benefit program
Be responsible for set-up, processing and auditing required to perform and modify Autoloads to employee Smart Media
Provide e-commerce and telephone customer care support to Employers
Manage the Autoload process for all scheduled benefit Autoloads so that participating employees automatically receive new value or pass loads at the agreed-upon frequency
Resolve Employer Autoload discrepancies
Reconcile and audit all employer managed account activity
Manage the monthly reconciliation of scheduled Autoloads with the Employer Funds Transfer process
Other duties as assigned

Fulltime

Fulfillment Agent

Spectos GmbH

Location:
United Kingdom, Birmingham

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 12, 2025

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Location:United Kingdom, Birmingham

Category:Logistics

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 12, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
December 12, 2025