Front Office Supervisor Job at Four Seasons (Illes Balears)

Front Office Supervisor

Four Seasons

Location:
Spain , Illes Balears

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Front Office Supervisor plays a key leadership role within the Front Office team, supporting the daily operations to ensure smooth check-in and check-out experiences, exceptional guest service, and efficient coordination between departments. This role assists in supervising the reception team, monitoring service standards, and ensuring that all front desk procedures are executed accurately and in line with company policies. The Front Office Supervisor acts as a role model of professionalism, leading by example to deliver the highest level of hospitality, handle guest requests and concerns, and foster a positive and productive work environment.

Job Responsibility:

Supervise and support the Front Desk team in performing all check-in and check-out procedures accurately and efficiently, ensuring guests are assigned the correct room types and charged proper rates
Oversee daily operations at the front desk to maintain service excellence, guest satisfaction, and adherence to Four Seasons standards
Assist with scheduling, training, and motivating the reception team, ensuring clear communication and a positive work atmosphere
Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities
Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated
Ensure accurate billing procedures and financial transactions are carried out according to policy
Maintain close coordination with Housekeeping, Concierge, and other departments to guarantee a seamless guest experience
Assist in preparing reports, conducting shift briefings, and maintaining accurate records of daily operations
Ensure the confidentiality of guest information and the security of all front office operations
Act as the point of contact in the absence of the Front Office Manager or Assistant Manager, ensuring smooth operations and consistent service delivery

Requirements:

Previous experience in Front Desk or Front Office operations, ideally in a supervisory or team leader role
Strong leadership and communication skills with a focus on guest satisfaction
Excellent interpersonal and problem-solving abilities, with the capacity to remain calm and professional under pressure
Attention to detail, organizational skills, and the ability to multitask effectively
Cross-cultural sensitivity and a genuine passion for hospitality
Proficiency in Microsoft Office, Opera, Salesforce, and other relevant systems
Ability to train, guide, and motivate team members to achieve excellence
High proficiency in written and spoken English and Spanish
Legal authorization to work in Spain and the European Union
Work Experience: 2 Years
Degree: Professional / Technician
Languages: Spanish / English
Language Ability: High

What we offer:

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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