Front Office Supervisor

• Maintain complete knowledge at all times of all hotel features/services, hours of operation, history of the building, all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features
• Perform any reasonable task as requested by management
• Coordinate with relevant associates and department to create a memorable arrival experience
• Checks in guest in an efficient and friendly manner
• Checks out guest at end of stay
• Ascertains guest satisfaction
• To offer assistance with hotel room orientation in line with Four Seasons standards and Leading Quality Assurance Standards in a warm friendly manner while using the guest name
• Have a thorough knowledge of the Front Office systems & processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key
• Monitor Arrivals, Departures, Room Extensions, Late check outs, Queue rooms, etc. and communicate them accordingly
• Have an in-depth knowledge of all our room products in order to perform room assignment
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained
• Daily tasks to include blocking the house, managing queue rooms and communication related to queue rooms, managing traces as well as late check out and early check in requests
• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities
• Ensure inventory across Property Management System (Opera) is in balance and take corrective action in the event of variances
• Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue
• Assigne all Suite reservations 3 month in advance
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team
• Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities
• Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated

• Bachelor’s Degree is required
• Applicants must have European Passport or the legal right to work in Greece
• Fluency in English is essential
• Proficiency in Greek is an advantage
• Previous experience in a similar role is required

Proficiency in Greek is an advantage

• Competitive Salary and comprehensive Benefits Package
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
• Ticket Restaurant monthly allowance of €100
• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
• Employee Recognition Program
• Opportunities for Global Travel through Task Forces and Transfers
• Access to Four Seasons global Training & Development