Front Office Supervisor

Campground Front Desk Supervisor

Trains, motivates, and leads Front Office associates in all responsibilities of ...

Location

United States , Charlotte

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

Ability to work nights, weekends and holidays if necessary
Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily

Job Responsibility

Assists in the coordination and placement of front-line staff
oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
assists in coordination and placement of front desk, reservations, and concierge associates
Monitors guest service through routine audits and takes appropriate action when necessary
ensures guest check-in is maintained in a friendly and timely manner
assists in coordination and execution of cottage and RV space availability
Takes appropriate action to answer guest questions and resolves complaints
gives verbal direction and assistance to guests and ensures quality guest service is given
displays a positive attitude about the resort and division to all associates
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality

Assistant Front Office Manager

The Assistant Front Office Manager supports the Front Office & Butlers Manager i...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Proven experience as an Assistant Front Office Manager or Front Office Supervisor in a luxury or 5-star hospitality environment
Bachelor’s degree in hospitality management, Business Administration, or a related field is highly preferred
Strong knowledge of luxury hospitality standards and Front Office operations
High proficiency in hotel property management systems and standard office software
Demonstrated leadership and team-management skills with the ability to motivate and support a diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and senior management
Strong problem-solving, judgment, and decision-making abilities, particularly in high-pressure situations
Eligibility to work in Italy

Job Responsibility

Assisting in the management of all Front Office, Butlers & Guest Centricity operations, including guest reception and registration (arrivals, departures), room inventory and availability, guest service standards, product quality, cost controls, and departmental profitability
Supporting the implementation and enforcement of Front Office, Butlers & Guest Centricity policies, procedures, brand standards, and service initiatives to ensure consistent luxury service delivery
Supervising daily Front Office, Butlers & Guest Centricity activities and shifts, ensuring smooth operations across all touchpoints, including night operations when required
Acting as Front Office & Butlers Manager in their absence, assuming full responsibility for departmental operations and decision-making
Training, coaching, monitoring, and developing team members
conducting performance evaluations, providing continuous feedback, and supporting recognition and engagement initiatives
Monitoring guest satisfaction scores and service trends, proactively addressing service gaps and implementing improvements
Ensuring full compliance with company standards, operational procedures, and legal requirements by all Front Office, Butlers & Guest Centricity teams members
Welcoming VIPs and repeat guests, anticipating needs, handling special requests, and ensuring personalized service experiences
Handling guest complaints and escalated issues promptly, professionally, and with a solutions-focused approach

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

New

Assistant Front Office Manager

The Assistant Front Office Manager oversees the Front Desk operations and respon...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
An outgoing personality and a can-do approach to an assigned task
High level of understanding and knowledge of Rooms operations
Proficient in English (speaking, reading, writing)
Excellent interpersonal, verbal, and written communication skills

Job Responsibility

Monitors the Arrival and Departure of Elite guests
Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines
Train the Front Desk team and supervise them in the performance of their duties
Conduct performance evaluations and discipline employees when needed
Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc
Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively
Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures
Maintain close contact with other hotels with regard to their status on full house nights or blackout dates
Ensure adherence to all credit procedures in the Front Office
review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Office Night Supervisor

Complete designated cashier and closing reports in the computer system. Review s...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Ensure rates match market codes and that any exceptions are documented
Ensure checks that come from outlets are scanned and charged to room
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager

Fulltime

New

Assistant Front Office Manager Night

Assists the Front Office Manager in administering front office functions and sup...

Location

Italy , Lake Como

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees

Fulltime

We are seeking an enthusiastic and experienced Front Office Supervisor to join o...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a front office role within the hospitality industry
Proven leadership and coaching abilities
Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud
Excellent communication and interpersonal skills
Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends
Strong administrative and organisational skills
Proficiency in multitasking and working accurately under pressure
Problem-solving skills with a proactive approach to guest satisfaction
Fluency in English
Hospitality or tourism-related qualifications are advantageous

Job Responsibility

Lead and motivate the front office team, fostering a collaborative and customer-focused environment
Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
Coach and develop team members, sharing knowledge and best practices
Handle guest complaints and concerns promptly and professionally
Make decisive operational decisions to maintain service standards
Manage shift registrations, administration, and evaluations
Liaise with other departments to ensure seamless guest experiences
Identify areas for improvement and implement innovative solutions
Monitor and contribute to the department's performance goals
Maintain a welcoming and organised front desk area

What we offer

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
The ability to challenge the norm and work in an environment that is both creative and rewarding
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
A competitive package and plenty of development opportunities

New

Night Shift Leader (Front Office)

Night Shift Leader position at Al Samriya Doha Autograph Collection, part of Mar...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Night Reception Supervisor

Night Reception Supervisor - Four Points by Sheraton, Edinburgh Haymarket. At Cy...

Location

United Kingdom , Edinburgh

Salary:

29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 11pm and 7am (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi-task
Flexible and adaptable
Attention to detail
Customer focused
Understand the Hotel / Company standards, products and services

Job Responsibility

Ensure the smooth and efficient running of the hotel throughout the night, meeting all guest needs and providing excellent service
Complete the full night audit accurately, including all required financial and statistical reports
Maintain guest and hotel security by carrying out a minimum of two safety and fire checks each night
Support all Front Office operations—including check-in/out, reservations, porter/concierge tasks, and telephone services—to deliver a memorable guest experience
Provide coaching and feedback to team members, ensuring they are well trained and equipped to perform their duties to brand standards
Build positive guest relations, anticipate needs, and communicate important feedback to the Front Office Manager
Proactively assist other departments when required, ensuring smooth overall hotel operations, especially in reception, guest services, and breakfast areas
Maintain strong knowledge of all key systems (e.g., Opera, MARSHA, Marriott Bonvoy)
Ensure all revenue is accurately charged and all required reports are completed
Perform light cleaning duties when required, including removing trays from corridors and public areas

What we offer

Competitive salary and package
Exclusive employee discounted rates at both Marriott and Cycas hotels
Continuous paid training and a range of opportunities for development
Free healthcare plan, paid for by Cycas (with options to upgrade)
Wholesale price discounts on jewellery from Macintyres Edinburgh

Fulltime

Front Office Supervisor - Nights

Marriott Bonvoy

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Front Office Supervisor - Nights

Campground Front Desk Supervisor

Assistant Front Office Manager

Assistant Front Office Manager

Front Office Night Supervisor

Assistant Front Office Manager Night