Front Office Shift Leader Job at Marriott Bonvoy (Milan)

Front Office Supervisor

The Front Office Supervisor plays a key leadership role within the Front Office ...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Front Desk or Front Office operations, ideally in a supervisory or team leader role
Strong leadership and communication skills with a focus on guest satisfaction
Excellent interpersonal and problem-solving abilities, with the capacity to remain calm and professional under pressure
Attention to detail, organizational skills, and the ability to multitask effectively
Cross-cultural sensitivity and a genuine passion for hospitality
Proficiency in Microsoft Office, Opera, Salesforce, and other relevant systems
Ability to train, guide, and motivate team members to achieve excellence
High proficiency in written and spoken English and Spanish
Legal authorization to work in Spain and the European Union
Work Experience: 2 Years

Job Responsibility

Supervise and support the Front Desk team in performing all check-in and check-out procedures accurately and efficiently, ensuring guests are assigned the correct room types and charged proper rates
Oversee daily operations at the front desk to maintain service excellence, guest satisfaction, and adherence to Four Seasons standards
Assist with scheduling, training, and motivating the reception team, ensuring clear communication and a positive work atmosphere
Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities
Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated
Ensure accurate billing procedures and financial transactions are carried out according to policy
Maintain close coordination with Housekeeping, Concierge, and other departments to guarantee a seamless guest experience
Assist in preparing reports, conducting shift briefings, and maintaining accurate records of daily operations
Ensure the confidentiality of guest information and the security of all front office operations
Act as the point of contact in the absence of the Front Office Manager or Assistant Manager, ensuring smooth operations and consistent service delivery

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Night Shift Leader (Front Office)

Night Shift Leader position at Al Samriya Doha Autograph Collection, part of Mar...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Front Office Manager

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Ormond Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution
AS400/TSW experience preferred
Ability to supervise, train and mentor team Members
Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations

Job Responsibility

Manages the daily operations of the front office, rooms control, and PBX
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

New

Front Office Intern

Build upon your classroom studies through our Hotel Internship Program opportuni...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills (Verbal, Listening, Writing)
Innovative
Pro-active & Reliable
Able to work alone and within a team
Proficient with the use of computer systems
Positive outlook and outgoing personality
Must be a current college or university student

Job Responsibility

Complete a full and correct shift handover, with duties handover sheets completed and filed
Be fully versatile with all hotel facilities and actively promote them
Register guest into the Hotel, taking into account legal requirements, Marriott International Company polices and Marriott standards
Liaise with the Manager or Shift Leader regards VIP and all other special arrivals of the day, and deliver required standard on JW Marriott
Assist with guest queries regarding places of interest, such as shopping entertainment, theatres restaurants etc
Be familiar with daily hotel’s information in the ‘Daily Rehearsal’
Handle guest complaints according to the LEARN and empowerment processes referring to the Shift Leader as appropriate

What we offer

Training
Development
Recognition
A place where you can really pursue your passions in a luxury environment
Work experience unlike any other
Part of a community
True camaraderie with a diverse group of co-workers
Opportunities in many different areas of the hotel
Holistic well-being focus

Fulltime

Front Office Intern

Build upon your classroom studies through our Hotel Internship Program opportuni...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills (Verbal, Listening, Writing)
Innovative
Pro-active & Reliable
able to work alone and within a team
Proficient with the use of computer systems
positive outlook and outgoing personality
Must be a current college or university student

Job Responsibility

To complete a full and correct shift handover, with duties handover sheets completed and filed
To be fully versatile with all hotel facilities and actively promote them
To register guest into the Hotel, taking into account legal requirements, Marriott International Company polices and Marriott standards
To liaise with the Manager or Shift Leader regards VIP and all other special arrivals of the day, and deliver required standard on JW Marriott
To be able to assist with guest queries regarding places of interest, such as shopping entertainment, theatres restaurants etc
To be familiar with daily hotel’s information in the ‘Daily Rehearsal’
To handle guest complaints according to the LEARN and empowerment processes referring to the Shift Leader as appropriate

What we offer

Training
development
recognition
a place to pursue your passions in a luxury environment
true camaraderie with a diverse group of co-workers
opportunities for holistic well-being

Fulltime

Residences Senior Concierge

The Four Seasons Private Residences Bangkok at Chao Phraya River is looking for ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for excellence
Expertise in Residential Concierge
Proven leadership experience
Firm knowledge of the area
Extremely organized
Ability to multi-task
Valid work authorization for Thailand

Job Responsibility

Act as a Shift Leader managing the daily operations of the Residential Front Office
Check daily shift checklists
Assist Concierge Supervisor in planning the staff roster
Assist with the Residential On-boarding process
Ensure financial and credit procedures are followed
Support following up on overdue utilities payment and assessment fees
Actively manage Housekeeping and Engineering A la Carte Services
Take action in matters related to safety, security, satisfaction and well-being of residents and employees
Respond to residential complaints
Handle all resident interactions with the highest level of hospitality and professionalism

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime