Front Office Receptionist

• Checks-in guest at Front Desk or provides in Room Check-in
• Checks out guest at end of stay
• Maintains a balanced bank/ cash float
• Handles all guest interactions with the highest level of hospitality and professionalism
• Utilizes a variety of computer systems
• Complies with Four Seasons’ Work Rules and Standards of Conduct
• Works harmoniously and professionally with co-workers and supervisors
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
• Assumes training responsibilities when required
• Attends all scheduled training sessions
• Actively offers operational, employee and customer related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests
• Coordinates and performs guest arrival, departure and cashiering tasks
• Is completely aware of the hotels upsell program
• Has a thorough understanding of and actively uses available resources
• Anticipates guest needs and takes ownership of guest concerns and requests
• Possesses a high degree of product knowledge and relevant technical skills
• Handles unexpected situations and emergencies
• Is highly sensitive to guest’s preferences and special requests
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage
• Provides basic trouble-shooting support for in-room services
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests

• Technical education in Hospitality management is preferred
• 1 - 2 years of relevant experience in 5 star hotels or resorts
• Possesses excellent English, math and psychometric abilities
• Possesses finesse and personal flair
• knowledge in a relevant foreign language is preferred
• Possesses aptitude and upward mobility

knowledge in a relevant foreign language