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Front Office Receptionist

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Apex Hotels Ltd

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Location:
United Kingdom, Edinburgh

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.67 GBP / Hour
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Job Description:

You will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love. You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

Job Responsibility:

  • Greet our guests with a friendly hello and an infectious smile
  • Ensure that the Guest Check in/out procedure is seamless
  • Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
  • Answer phone calls and emails
  • Create brilliant customer service and a fun environment in order to promote guest loyalty

Requirements:

  • Can deliver excellent standards
  • Uses initiative
  • Is self-aware and able to evaluate their own work
  • Has a customer service attitude
  • Has the ability to multi-task and organise a variable work load
  • Provides excellent attention to detail
  • Holds a genuine desire to provide a Warmer Welcome to our guests
What we offer:
  • 29 days holiday
  • Training and development from day one
  • Employee events and celebrations
  • Inhouse company interactive employee communication APP
  • Entry to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
  • £200 referral bonus when your friends or family join the team
  • Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
  • Involvement in our employee recognition schemes
  • Long service recognition
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatments and product discounts
  • Life Assurance cover

Additional Information:

Job Posted:
December 19, 2025

Expiration:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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