Front Office Manager, TUI

TUI

Location:
Austria, Schladming

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join TUI Hotels & Resorts as Front Office Manager and help to create an unforgettable holiday experience from check-in to check-out. Working at the heart of the hotel operation, manage daily front office processes professionally, assist with enquiries, and partner with all hotel departments to ensure guests' needs are met during their holiday.

Job Responsibility:

Responsible for providing professional and customer-focused service to guests, ensuring that their stay is a memorable experience
Control the availability of rooms, room types, accuracy of room count and rate categories
Help to compile statistics for the Front Office Manager/Hotel General Manager and provide reports
Maintain great interdepartmental relationships to ensure seamless guest services
Frequently inspect hotel and guest area cleanliness and overall presentation including the lobby and reception areas
Assist in the preparation of efficient work schedules for Front Office Staff
Deliver department meetings and deputize across all Front Office roles in cases of absence
Lead by example to promote productivity, enthusiasm, and high team morale
Assist guests with all questions, queries, and requests quickly and efficiently
Ensure good and effective cooperation with the housekeeping department and other hotel departments
Ensure optimal front office, reservation, and telephone services in compliance with TUI BLUE standards
Ensure proper accounting and cash management in collaboration with the accounting department.

Requirements:

Previous experience working as AFOM or FOM or equivalent experience required
Fluent written and verbal English plus German is required for this role
Additional languages are highly advantageous
Demonstrable experience of delivering excellent customer service
Great physical mobility and stamina are required in this fast-paced role
Versatile and confident in all Microsoft Office applications
Ability to work and supervise an international team
Clear and effective communication skills required
Professional and polite with a can-do attitude
Effective time management and well-organized skills.

Nice to have:

Additional languages
Experience in delivering excellent customer service
Great physical mobility
Versatility in Microsoft Office applications.

What we offer:

Attractive local salary as standard
Additional benefits including friends & family discounted rates, financial, health & wellbeing, and lifestyle
Staff accommodation can be provided and/or relocation assistance provided
Free catering for employees weekly ironed and laundered workwear
Discretionary annual performance bonus
Exceptional approach to learning with global career development opportunities
Access to TUI Learning Lounge including certified training and language licenses.

Additional Information:

Job Posted:
May 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager

TUI

Location:Austria, Schladming

Category:Hospitality and Tourism

Contract Type:Not provided