Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Cyprus, Nicosia

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for overseeing all front office operations and associates. Areas of responsibility include Bell Services and Guest Services/Front Desk. As a department head, the role involves leading and collaborating with managers and team members to ensure smooth execution of all front office procedures, especially guest arrivals and departures. The position focuses on enhancing guest and employee satisfaction while maximizing departmental performance and profitability.

Job Responsibility:

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily
Develops specific goals and plans to prioritize, organize, and accomplish team work
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
Ensures compliance with all Front Office policies, standards and procedures
Supervises and manages employees. Managing all day-to-day operations. Understands employee positions well enough to perform duties in associates' absence
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Responds to and handles guest problems and complaints

Requirements:

Bachelor’s degree or Diploma in a hospitality-related field
Prior experience with hotel pre-opening projects is preferred
Minimum of 5 years’ experience in front desk operations, including at least 3 years in a supervisory role such as Front Office Manager within the hospitality industry in 4- or 5-star hotels
Excellent command of the English language, both written and spoken
Outstanding communication and organizational skills
Proven ability to drive change, implement continuous improvement initiatives, and enhance operational efficiency
Demonstrated leadership, team management, and staff development abilities
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
Excellent knowledge of Hotel Property Management Systems (PMS)
Strong customer service orientation with a commitment to guest satisfaction
Solid experience with Opera or other Hotel Property Management Systems (PMS)

What we offer:

13th and 14th salary
participation in a provident fund scheme
complimentary duty meals

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager