Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Sedona

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff. Areas of responsibility include Guest Services/Front Desk and Retail/Gift Shop, and Lobby Attendants as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures, work closely with F&B department to ensure continuation of the amenity program, and lead with integrity and by example. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibility:

Responsible for all front office functions and staff
Areas of responsibility include Guest Services/Front Desk and Retail/Gift Shop, and Lobby Attendants as applicable
As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures
work closely with F&B department to ensure continuation of the amenity program
lead with integrity and by example
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Understands the impact of Front Office operations on the Rooms area and overall property financial goals
Manages department controllable expenses to achieve or exceed budgeted goals
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Supervises and managing employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
Strives to improve service performance
Empowers employees to provide excellent customer service
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Responds to and handles guest problems and complaints
Observes service behaviors of employees and provides feedback to individuals and/or managers
Ensures all front office staff are trained and executing Tribute Portfolio Brand Standards for BSA completion

Requirements:

Responsible for all front office functions and staff
Areas of responsibility include Guest Services/Front Desk and Retail/Gift Shop, and Lobby Attendants as applicable
As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures
work closely with F&B department to ensure continuation of the amenity program
lead with integrity and by example
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Understands the impact of Front Office operations on the Rooms area and overall property financial goals
Manages department controllable expenses to achieve or exceed budgeted goals
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Supervises and managing employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
Strives to improve service performance
Empowers employees to provide excellent customer service
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Responds to and handles guest problems and complaints
Observes service behaviors of employees and provides feedback to individuals and/or managers
Ensures all front office staff are trained and executing Tribute Portfolio Brand Standards for BSA completion

What we offer:

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
accrued paid time off
life insurance
group disability insurance
travel discounts
paid parental leave
tuition assistance
pre-tax benefits
other life and work wellness benefits

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager