Front Office Manager, Marriott Bonvoy

Front Office Manager

Marriott Bonvoy

Location:
India, Bengaluru

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for the successful functioning of the department, primarily receiving all in-house and outside telephone calls and processing requests professionally. Strives to continually improve guest and employee satisfaction while maximizing financial performance of the department.

Job Responsibility:

Manage day-to-day operations and ensure quality standards
Develop goals and plans to organize work
Handle complaints and resolve conflicts
Implement customer recognition/service programs
Track guest issues and report results
Ensure prompt and complete resolution of guest calls and requests
Coordinate receiving and resolving guest issues
Lead and influence team members
Assist in recruitment, hiring, and training
Perform departmental administrative duties

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global team environment
Professional development opportunities

Additional Information:

Job Posted:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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