Front Office Guest Service Attendant Job at Marriott Bonvoy (Sheraton Fiji Golf & Beach Resort)

Campground Front Desk Supervisor

Trains, motivates, and leads Front Office associates in all responsibilities of ...

Location

United States , Charlotte

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

Ability to work nights, weekends and holidays if necessary
Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily

Job Responsibility

Assists in the coordination and placement of front-line staff
oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
assists in coordination and placement of front desk, reservations, and concierge associates
Monitors guest service through routine audits and takes appropriate action when necessary
ensures guest check-in is maintained in a friendly and timely manner
assists in coordination and execution of cottage and RV space availability
Takes appropriate action to answer guest questions and resolves complaints
gives verbal direction and assistance to guests and ensures quality guest service is given
displays a positive attitude about the resort and division to all associates
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality

Guest Relations Executive

Guest relations is the main link between all departments from a guest perspectiv...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment
Strong understanding of luxury service standards and guest engagement
Experience handling VIP guests, complaints, and special requests with discretion and professionalism
Knowledge of hotel PMS systems (e.g., Opera or similar) is highly desirable
Background in hospitality or a related field is an advantage
Fluent English is essential
Ability to work shifts, weekends, and public holidays
Impeccable grooming and presentation, reflecting Sofitel’s luxury brand image

Job Responsibility

Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests
Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary
Prepare suite, limo arrivals and express check in regular guests
Support and assist the Front Office team whenever necessary, especially during busy periods
Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals
Communicate any special requests to the relevant departments in a timely manner
Performs related duties and special projects as assigned
Liaise with all departments to ensure all guests requests are taken care off
Follow Sofitel standards and ensures vision is maintained at all times
Co-operate, co-ordinate and communicate with other hotel departments as required

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access

Fulltime

Guest Relations Ambassador

To provide a personalized service to all the guests, fully aware and following t...

Location

United Arab Emirates , Ras Al-Khaimah

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested
To offer welcome drinks and towels to check-in guests at the reception
To present the outlets and describe the hotel services to the guest and to promote the internal activities and events
To ensure uncompromising levels of cleanliness and maintenance through own responsibility
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly
To use the proper telephone etiquette as per Sofitel standards
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships
To ensure that the privacy of the guests and the confidentiality of the information is respected

Job Responsibility

To provide a personalized service to all the guests
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements
To personally welcome guests and escort them
To offer welcome drinks and towels to check-in guests
To present the outlets and describe the hotel services
To ensure uncompromising levels of cleanliness and maintenance
To use appropriate materials, equipments and supplies
To use the proper telephone etiquette
To be most of the time in the guest area and to socialize with guests
To ensure that the privacy of the guests and the confidentiality of the information is respected

What we offer

meaningful employment
a warm and welcoming culture
excellent working conditions
promotion of the development of all people, including those with disabilities

Fulltime

Guest Services Associate

A Guest Services Associate who will be responsible for assisting with the manage...

Location

United States , Charleston

Salary:

18.00 - 23.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

2 years front office and/or reservations experience
Excellent organization and time management skills
Excellent listening and interpersonal skills
Strong attention to detail
The ability to work well as a team as well as individually at times
Strong tact and diplomacy
interacts with and works cooperatively with associates, property owners and guests
Ability to multi-task in a high paced environment
Ability to read, speak, write, and understand English
Must be adaptable and flexible to change

Job Responsibility

Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information
General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc
Complete daily operations checklist
Monitor and respond to guest communication and occasional homeowner communication
Greeting and welcoming guests in the office
Coordinate with office staff regarding any maintenance
Key Management and Tracking
Coordinate daily operational needs with front office staff
Inventory Management
Home Inspections as needed

What we offer

Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement
Mileage reimbursement

Fulltime

Royal Service Agent

To attend and handle all guest requests received for internal services, as per t...

Location

United Arab Emirates , Ras Al-Khaimah

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards
To ensure that all guests enjoy their stay being offered the finest personal service
To respect the privacy of the guests and the confidentiality of the information
To report any guest comment or complaint
To set-up inventory and monitor supplies and other commodities upon guest requests
To be aware of and to follow emergency and security procedures
To fulfill administrative tasks, front office coordination and filing
To respect key handling procedures
To read and update logbooks

Fulltime

New

Assistant Front Office Manager

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Birmingham

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position

What we offer

Relocation Assistance Available

Fulltime

New

Assistant Front Office Manager

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Birmingham

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position

What we offer

Relocation Assistance Available

Fulltime

Assistant Front Office Manager

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Atlanta

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position

Fulltime

Front Office Guest Service Attendant

Marriott Bonvoy

Location:
Fiji , Sheraton Fiji Golf & Beach Resort

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 20, 2025

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Job Description:

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