Front Office & Butlers Manager Job at Fairmont Grand Del Mar (Rome)

Assistant Front Office Manager

The Assistant Front Office Manager supports the Front Office & Butlers Manager i...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Proven experience as an Assistant Front Office Manager or Front Office Supervisor in a luxury or 5-star hospitality environment
Bachelor’s degree in hospitality management, Business Administration, or a related field is highly preferred
Strong knowledge of luxury hospitality standards and Front Office operations
High proficiency in hotel property management systems and standard office software
Demonstrated leadership and team-management skills with the ability to motivate and support a diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and senior management
Strong problem-solving, judgment, and decision-making abilities, particularly in high-pressure situations
Eligibility to work in Italy

Job Responsibility

Assisting in the management of all Front Office, Butlers & Guest Centricity operations, including guest reception and registration (arrivals, departures), room inventory and availability, guest service standards, product quality, cost controls, and departmental profitability
Supporting the implementation and enforcement of Front Office, Butlers & Guest Centricity policies, procedures, brand standards, and service initiatives to ensure consistent luxury service delivery
Supervising daily Front Office, Butlers & Guest Centricity activities and shifts, ensuring smooth operations across all touchpoints, including night operations when required
Acting as Front Office & Butlers Manager in their absence, assuming full responsibility for departmental operations and decision-making
Training, coaching, monitoring, and developing team members
conducting performance evaluations, providing continuous feedback, and supporting recognition and engagement initiatives
Monitoring guest satisfaction scores and service trends, proactively addressing service gaps and implementing improvements
Ensuring full compliance with company standards, operational procedures, and legal requirements by all Front Office, Butlers & Guest Centricity teams members
Welcoming VIPs and repeat guests, anticipating needs, handling special requests, and ensuring personalized service experiences
Handling guest complaints and escalated issues promptly, professionally, and with a solutions-focused approach

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Front Office & Butlers Manager

The Front Office & Conductor (Butler) Manager will be responsible for directing ...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Bachelor’s degree in hospitality management, Business Administration, or related field is highly preferred
Solid experience as Front Office & Butler Manager in luxury hospitality with standards’ deep knowledge is mandatory
High proficiency in using hotel management software and other computer systems
Strong leadership skills with the ability to motivate and inspire a complex and diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively both with Corporate and hotel colleagues and with guests and employees at all levels
Strong judgment and decision-making abilities, especially in high-pressure situations

Job Responsibility

Managing all Front Office operations to include, but not limited to, guest service and registration (arrivals/departures), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policies and procedures’ implementation and enforcement and meeting high participation
Training, monitoring and developing team member performance, conducting evaluations, providing constant feedback and delivering recognition and reward
Constantly monitoring and assessing service and satisfaction trends, evaluating and addressing issues and making improvements accordingly
Ensuring all team (including night staff) full and constant compliance with Company standards
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Handling and reporting guest complaints promptly and professionally
Ensuring that guests' needs are met efficiently and effectively during their stay
Initiating and implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Assuring team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Oman , Muscat

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis
Manages VIP guests
Manages VIP guests’ schedules as appropriate to support potential needs
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible
Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey
Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results
Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team
Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members
Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship

Fulltime

New

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis
Manages VIP guests
Manages VIP guests’ schedules as appropriate
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept
Supervises Butler Service Desk
Conducts daily stand-ups and communicates clear and consistent messages
Obtains list of check-ins and VIP guests both to prepare work assignments
Keeps the Butler team focused on the critical components of operations
Encourages and builds mutual trust, respect, and cooperation among departments
Serves as a role model to demonstrate appropriate behaviors

Fulltime

Butler

The Butler is a dedicated ambassador of the Hotel, responsible for delivering hi...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous experience as a Butler, Guest Relations, or Front Office role in luxury or five-star hotels
Proficiency in hotel management systems and MS Office
Degree or diploma in Hospitality Management or related field is highly preferred
Fluency in English and Italian
knowledge of additional languages (French or others) is a strong advantage
Exceptional communication, interpersonal, and etiquette skills, with a strong service-oriented mindset
Ability to anticipate needs and solve problems effectively, even in high-pressure situations
High level of discretion, professionalism, and attention to detail
Flexibility to work shifts, including weekends, holidays, and nights when required
Legal right to work in Italy

Job Responsibility

Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure
Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions
Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs
Assisting guests with unpacking, packing, wardrobe care, pressing, and in-room dining arrangements when required
Managing guest requests, inquiries, and special arrangements in a timely, discreet, and efficient manner, ensuring full satisfaction
Monitoring room readiness, amenities, and presentation, ensuring consistent five-star luxury standards
Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor, Front Office Manager, or relevant Department Head
Promoting and upselling hotel services, facilities, and exclusive experiences to enhance guest satisfaction and maximize revenue
Maintaining detailed knowledge of guest preferences, Hotel services, facilities, events, pricing, and local attractions
Managing administrative tasks related to guest profiles, preferences, and service follow-ups

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Butler

The Butler is at the center of the guest service experience. The role encompasse...

Location

India , Jaipur

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Reporting to the Head Butler
At the center of the guest service experience
Responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements
Strive to listen attentively, observe all details, and personalise any interaction
Anticipate and be intuitive of guests’ needs and wants
Ambassador of the hotel
Knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing
Stay abreast of the events and activities in the city that are of interest to the guests
Work closely with in-villa dining team
Acts as a link for guests with all other operations of the hotel

Job Responsibility

Take responsibility and ownership in creating personal connection with guests
Attend daily briefing and take notes of all information about the guests and functions in the hotel
Ensure special preferences of all guests are taken into consideration
Engage and customise check-in procedures, villa set-up, and villa orientation
Offer welcome drinks, create bespoke destination itineraries and dining recommendations
Anticipate intuitively guests’ needs and wants through observations and interactions and orchestrate celebration of special occasions
Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service
Engage / customize bar set-up and replenishment of amenities for occupied villas
Ensure all villas receive prompt, courteous and professional service
Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction

What we offer

Diversity & Inclusion
Meaningful employment
A warm and welcoming culture
Excellent working conditions
Promotion of the development of all people, including those with disabilities
Consideration of specific needs

Fulltime

Front Desk Agent

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred
Degree or diploma in Hospitality Management or related field is an advantage
Experience with hotel property management systems (Opera or equivalent preferred)
Excellent communication and interpersonal skills
Strong attention to detail with high standards of accuracy
Ability to multitask while maintaining composure and elegance under pressure
Problem-solving mindset with a guest-centric approach
Proficiency in Microsoft Office and hotel systems
Fluency in English required
additional languages are highly desirable

Job Responsibility

Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible
Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail
Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards
Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand
Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach
Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance
Record and communicate guest preferences, special occasions, and feedback to personalize future stays
Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty
Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies
Maintain up-to-date guest profiles and reservations in the property management system

Fulltime

Guest Experience Assistant Manager

The Beverly Wilshire a Four Seasons Hotel is looking for a Guest Experience Assi...

Location

United States of America , Beverly Hills

Salary:

75000.00 - 80000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably in Hospitality
3-5 years in luxury hotel, supervisory experience
Experience with computers
MS Office, MS PowerPoint, MS Excel, MS Outlook, MS Teams
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills

Job Responsibility

Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments
Oversee all Elite guests stays
which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
Review all VIP, Special Attention, Specialty Suite and Return Guests pertinent details with entire operations team
Coordinate guest room special requests with operations team
manage VIP arrivals
Responsible for directing room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
Inspecting the housekeeping room attendant and supervisor’s work in the VIP guest rooms to ensure the quality of the room and cleanliness exceeds the guest’s expectations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Front Office & Butlers Manager

Fairmont Grand Del Mar

Location:
Italy , Rome

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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