Front Office Associate, Marriott Bonvoy

Marriott Bonvoy

Location:
Sri Lanka, Colombo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Front Office Associate position at Sheraton Colombo Hotel processing guest check-ins/check-outs, handling payments, coordinating with housekeeping, providing guest information, and maintaining proper cashier procedures.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing room keys
Process all payment types including room charges, cash, checks, debit, or credit
Process all check-outs including resolving late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (arrivals, departures) and check for accuracy
Complete designated cashier and closing reports
Cash guests' personal checks and traveler's checks
Count bank at beginning and end of shift
Balance and drop receipts according to Accounting specifications

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Additional Information:

Job Posted:
September 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Associate