Front Office Associate, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Bengaluru

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Front Office Associate position at Four Points by Sheraton Bengaluru Whitefield processing guest check-ins/check-outs, managing room assignments, handling payments, coordinating with housekeeping, operating telephone systems, and providing excellent guest service in a welcoming hotel environment.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes
Verify/adjust billing for guests
Communicate when guests are waiting for available rooms
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork
Operate telephone switchboard station
Run daily reports, contingency lists, and credit card authorization reports
Provide directions and information to guests
Answer, record, and process all guest calls, requests, questions, or concerns
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash guests' checks, process all payment types
Notify Loss Prevention/Security of any reports of theft

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive team environment
Welcome community
Global team membership

Additional Information:

Job Posted:
August 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Associate