Front of House Manager, Office Angels

Office Angels

Location:
United Kingdom, Leeds

Category:
Office Administration

Contract Type:
Not provided

Salary:

27000.00 GBP / Year

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Job Description:

Front of House Manager role in Leeds City Centre, playing a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, embodying the spirit of hospitality and serving as an ambassador for the business.

Job Responsibility:

Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards
Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone
Immaculate Presentation: Ensure front-of-house areas are always presented to perfection
Support the Building Manager: Assisting with administration and facilities tasks as needed
Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders
Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary
Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements
Communication: Respond to telephone and email enquiries professionally, ensuring follow-ups as required

Requirements:

Experience in Front of House, customer experience, hospitality, or a related field
Strong relationship-building skills and a flair for complaint resolution
Excellent telephone etiquette and email communication skills
A proactive approach to property management and concierge services

Additional Information:

Job Posted:
August 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front of House Manager