Front of House Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Leeds

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27000.00 - 29000.00 GBP / Month

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Job Description:

Become a founding member of the Customer Experience Community team at a brand-new office in Leeds. Play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. The role involves providing exceptional customer service, engaging with the community, and managing front-of-house presentation.

Job Responsibility:

Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards
Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone
Immaculate Presentation: Ensure front-of-house areas are always presented to perfection
Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community
Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders
Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary
Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements
Communication: Respond to telephone and email inquiries professionally, ensuring follow-ups as required.

Requirements:

Experience in customer experience, hospitality, or a related field
Strong relationship-building skills and a knack for complaint resolution
Proficiency in social media engagement and community outreach
Excellent telephone etiquette and email communication skills
A proactive approach to property management and concierge services.

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front of House Coordinator