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Front Desk Supervisor

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Four Seasons

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Location:
United States of America , Naples

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Greets and registers hotel guests, explaining accommodation and setting up payment. Checks guests out, prepares and explains bills. Responds to guest requests by assessing needs, providing personal recommendations, and ensuring satisfaction while adhering to Four Seasons’ policies.

Job Responsibility:

  • Be part of the opening team
  • Checks in guest in an efficient and friendly manner, using guest name whenever possible
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Issues correct keys to the guest
  • Checks out guest at end of stay
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
  • Settles bill accurately through credit card or cash transaction
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner
  • Interaction with guest will be in person and by phone
  • Maintains a balanced bank assigned by the hotel
  • Makes change, cashes checks, exchanges foreign currency
  • Reconciles all transactions at the close of each shift
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers and supervisors
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
  • Can answer guest calls and direct them appropriately in the absence of a Communications Operator
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Staff, Business Center, and lobby coverage
  • Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests

Requirements:

  • High school education or equivalent experience
  • Average reading, writing, and oral proficiency in the English language
  • Minimum two years of front office or related work experience is preferred
  • Extensive knowledge of Naples and the surrounding areas
What we offer:
  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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