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We are currently looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
Job Responsibility:
The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
The ability to handle a multitude of keys
The ability to quote and be familiar with room and rate availability for current and future dates
The ability to accept reservations, changes and cancellations in the absence of reservations staff
The ability to select and block rooms for arriving guests
pre-register individuals or groups as required
assist in escorting VIPs and return guests to their rooms as requested
The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests
The ability to handle guest problems or complaints
The ability to utilize the computer system in running daily reports and in blocking special requests
The ability to keep all support departments informed of necessary information or requests
The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures
The ability to complete key packets and vouchers, and to modify registration cards
The ability to check guests out of the hotel in accordance with procedures
make change, cash checks, exchange foreign currency, and post charges to guest accounts
The ability to maintain a balanced bank assigned to you from the hotel
The ability to reconcile all transactions at the close of the shift and to cash out
The ability to recite hours of operation of all hotel facilities and special service codes
The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper
The ability to handle hotel emergency procedures and situations with maturity and professionalism
The ability to perform as night receptionist and assist with the night audit procedures
The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager
Requirements:
Previous minimum 1 year experience in a 5 star luxury Hotel in the Front Desk or Front Office
The ability to work rotating shifts
Must have strong communication skills, and ability to adapt to constant change within the Hotel
Previous customer experience and ability to work effectively under pressure
Strong attention to detail and problem-solving skills
Must be able to work as part of a team
Good communication skills - Reading, writing, and oral proficiency in the English language
Excellent computer skills, especially Excel proficiency
knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred
What we offer:
Tax free Salary
Service charge
complimentary full board living accommodation in a high quality, well-resourced staff housing
paid home leave tickets
vibrant social and sporting events
free transportation to and from work
end of Service Gratuity
excellent Learning & Development Program
Vibrant staff fitness facilities including Swimming Pool