Front Desk Receptionist Job at Robert Half (Waterbury)

Front Desk Receptionist

Robert Half

Location:
United States , Waterbury

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you an organized, customer-focused detail oriented looking to make an impact in a fast-paced service team? We are seeking a Front Desk Receptionist to join our dynamic environment, supporting our main dispatcher team of service technicians. If you thrive under pressure, enjoy solving problems for customers and coworkers, and value a team-oriented culture, we want to hear from you! Apply today to join a supportive team and help us deliver outstanding service every day.

Job Responsibility:

Answer incoming calls and emails, providing prompt and detail oriented assistance
Create service tickets for technicians and route calls as needed
Assist in scheduling service technicians for customer visits and job assignments
Process paperwork for service requests and technician activities
Communicate directly with field staff to support day-to-day operations
Handle customer inquiries with patience, attention to detail, and a focus on resolution

Requirements:

Proven customer service experience
prior call center background is highly desirable
Strong record of reliability and attendance
Solid communication skills and ability to maintain positive relationships, even in a construction-type environment
Ability to remain detail oriented and pleasant with “salty” personalities while facilitating effective teamwork
Comfortable managing a high volume of tasks in a fast-paced setting
Technologically savvy
experience with Microsoft Office or proprietary software (such as Sage 300) is a plus, but not required
Minimum of 2 years of experience in receptionist or front desk roles
Proficiency in managing multi-line phone systems and switchboards
Strong customer service skills, ideally in call center or office environments
Ability to handle inbound calls and address inquiries professionally
Familiarity with basic office equipment and proficient in email correspondence
Experience with data entry and maintaining accurate records
Excellent organizational skills and attention to detail
Strong interpersonal and communication abilities to interact effectively with customers and staff

Nice to have:

Technologically savvy
experience with Microsoft Office or proprietary software (such as Sage 300) is a plus, but not required

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 09, 2026

Robert Half - All Job Offers

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