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The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
Job Responsibility:
Management of all Front Desk functions and team members
Direct, implement, and maintain a service and management philosophy that serves as a guide to respective team members
Requirements:
High school diploma or equivalent
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
Previous Front Office management experience is required
Excellent verbal and written English communication skills, second language helpful
Ability to access, retrieve, and leverage information from the hotel PMS system
Ability to multitask and prioritize
Excellent problem solving and creative thinking skills
Ability to maintain the confidentiality of information
Strong leadership and communication skills
An aptitude for self-motivation
A can-do attitude and a hands-on approach
Strong computer skills
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Effective listening skills to understand and clarify concerns from team members and guests